Initial Site Survey (27 Point Network Audit)

A senior engineer will come on-site to create initial network documentation as well as audit your network for potential problem areas including:

• Network Security
• Data back-ups
• Virus protection
• Spam filtering
• Hardware integrity (check for pending failures)
• System performance and trends
• Overall network design and layout

Network Monitoring

This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:

• Service traffic and load
• Hardware integrity and reliability
• Storage space and availability
• Back-up success and failures
• Anti-virus protection
• Spyware detection and removal
• Uninterruptible Power Supply (UPS) monitoring

Quarterly On-Site Consultation:

Every three months we will come on-site to perform an extensive analysis of your network's trends, security, and performance, as well as to renew your company's goal's and technology issues with you. This quarterly review will all us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.

Monthly Network Audit and Tune Up:

Each month a technician will conduct a thorough audit and tune up of your network to:

• Review and Update available security patches
• Check status of Anti-Virus Clients
• Test peripherals, such as UPS(s)
• Perform a fill data restore to ensure back-ups are functioning properly
• Review hard drive space, memory, CPU Utilization
• Review network documentation and make changes as necessary
• Review routers, firewall's, and switches for failures or problems
• Optimize server for maximum performance and reliability
• Review and install operating system updates
• Test backup and restore data
• In-depth review of server logs for errors and potential problems
• Add and remove users

Unlimitied Spam Filtering For All Users

Thanks to a remote filtering service we offer through Untangle, we can stop 97% of all spam and filter 100% of viruses sent via e-mail without requiring you to purchase and maintain excessive in-house hardware or software.

Free Break-Fix Services

In the RARE event that your network goes down, or if you experience any type of problem, our team of senior technicians will troubleshoot and resolve the issue at NO ADDITIONAL SERVICE FEE to you. You can consider this like a network insurance plan.

Free Unlimited Help Desk Support:

You and your employees can call anytime during business hours and speak to a technician about problems they are experiencing.

Free Server Restore:

In the case of fire, flook or other disaster, we will restore your server to its original state. (Labor Only. Software and additional hardware costs are additional.)

A Preferred Clikent Discount of 25% on Non-Covered Technical Support:

This includes network upgrades, special projects, or any other type of service we offer outside of this plan:

Free Year-End Technology Review:

This technology review is designed to help plan how to use technology to increase productivity, cut costs, gain competitive advantages, and support your company's growth.

Free Server and Workstation Loaner in the event of a workstation or server crash:

Guaranteed 1-Hour Response to Technical Problems

Virus Definition and Security Patch Updates

Virus REMOVAL and Cleaning

Creation of Acceptable Use Policy

Monthly Executive Summary Report and Daily Systems Status E-mail Update

Unlimited Software Upgrades (Labor Only)

Spyware Monitoring and Removal

Adding and Removing Network Users

Loaner PC/Server

Vendor Liason Services