Initial Site Survey (27 Point Network Audit)

A senior engineer will come on-site to create initial network documentation as well as audit your network for potential problem areas including:

• Network Security
• Data back-ups
• Virus protection
• Spam filtering
• Hardware integrity (check for pending failures)
• System performance and trends
• Overall network design and layout

Network Monitoring

This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:

• Service traffic and load
• Hardware integrity and reliability
• Storage space and availability
• Back-up success and failures
• Anti-virus protection
• Spyware detection and removal
• Uninterruptible Power Supply (UPS) monitoring

Quarterly On-Site Consultation:

Every three months we will come on-site to perform an extensive analysis of your network's trends, security, and performance, as well as to renew your company's goal's and technology issues with you. This quarterly review will all us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.

• Service traffic and load
• Hardware integrity and reliability
• Storage space and availability
• Back-up success and failures
• Anti-virus protection
• Spyware detection and removal
• Uninterruptible Power Supply (UPS) monitoring

Guaranteed 2-Hour Response to Technical Problems

First 10 Minutes of Remote and Phone Support per PC/Server Included.

A Preferred Client Discount of 15% on Standard Technical Support Rates

Virus Definition and Security Patch Updates

Creation of Acceptable Use Policy

Monthly Executive Summary Report and Daily Systems Status E-mail Update